We take great care to ensure that your order reaches you promptly and in excellent condition, each item passes through quality control before despatch. All products (unless otherwise stated) are guaranteed for 28 days from purchase. This guarantee does not cover accidental damage or damage caused by misuse of an item.
Please note all Gold orders that are made to order specifically for you, based on your choices are not returnable - Please check carefully before ordering! This is in line with Distance Selling Regulations (DSR).
Please note we only accept return of good for damaged and faulty products, this is for hygiene reasons.
All returns for either damaged/faulty goods must be confirmed by email to info@pierceofart.com within 7 days of receiving your purchase, Please include your order number, name and reason for returning.
Items returned must be in a new and unused condition and in the original packaging. We will refund the cost of the items; however shipping charges are non-refundable unless faulty.
All returns are the responsibility of the customer until they reach Pierce of Art.
If you change your mind within 30 days, you can obtain a refund if you have your original receipt or proof of purchase. If you don’t have proof of purchase, we are happy to exchange your items. Items returned must be in their original sale condition.
CONDITIONS OF RETURN:
- Items returned must be in their original sale condition (unworn and unused with all original packaging and labels)
- Earrings, body piercing products, hair accessories, face masks and gift cards cannot be returned for change of mind reasons.
- Shipping costs from online purchases and click and collect are non-refundable.
- You may be asked to provide personal details for returns or exchanges for verification purposes.
Unfortunately, we cannot refund or exchange earrings, body piercing products, hair accessories or face masks for hygiene reasons. We also cannot refund or exchange gift cards.
FAULTY RETURNS:
If you believe an item you have purchased is faulty please Contact Us or visit your local store.
YOUR RIGHT TO A REFUND OF PURCHASE PRICE
You are entitled to a refund for items you purchase from Pierce of Art if the item is:
- (a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or
- (b) Not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or
- (c) Not fit for its purpose, meaning that the item does not do what you reasonably expected it would, and you return the item within a reasonable time after purchase and provide Pierce of Art with proof of purchase, such as your original Pierce of Art receipt or bank statement.
If you do not return the item within a reasonable time, you will not be entitled to a refund of the purchase price, but you will be entitled to exchange the goods or have them repaired.
If you are entitled to a refund but you would prefer to exchange the item or receive a Pierce of Art gift card of equivalent value to the item, Pierce of Art is happy to exchange or give you a gift card.
Online Returns
If you have changed your mind or your item is faulty, please contact our support team at info@pierceofart.com so we can assist with the process of your return
Please note:
All returns will be processed within 10 business days of receiving your parcel and you will be notified via email once it is completed.
If you are outside of the UK we currently do not offer online returns.
If your item is faulty, please contact our support team at info@pierceofart.com, to assist you with the process of your return.
This does not affect your statutory rights.
Refund Method
Any refund will be made in the same way as your original payment method.
Exchanges
For hygeine reasons we do not offer exchanges on our body piercing jewellery, and or not permitted to do so by law.
Online Security
Pierce of Art uses HTTPS Web Server Certificates. Assuring you that the this website site is secure and your identity has been authenticated to the industry’s highest standard. When you see the padlock in the address bar you can be confident to proceed and complete your transaction.
When you shop with us or communicate your personal details to our payment system that then talks to our merchant provider, HTTPS allows all personal information, such as your credit card number, to be encrypted as it travels from one designated place to the next. Once received, the information is unencrypted and processed in the same way as a credit card transaction placed via the telephone. At no time is your credit card number stored on our website or in our online database.
Complaints Procedure and Notices
If you are not satisfied with the level of service you receive, please do let us know by contacting us as below. If you are still dissatisfied with our response, then please write to us at:
Pierce of Art
3 Knifesmithgate
Chesterfield
Derbyshire
S40 1RF
OR
info@pierceofart.com
Any notice, which we are required to give to you regarding the services, may be sent by e-mail or first class-post to the address provided by you during your order process or your address you have registered with us from time to time.
Unless otherwise explicitly stated, notices to us must be sent by registered mail or by email to the address above.
Notices sent by e-mail are deemed to be received 24 hours after an e-mail is sent unless we receive a notification that the e-mail address is invalid. Registered mail and first class-post will be deemed received 3 days following the date of mailing.
